Refund and Cancellation Policy

In short

If a course is not right for you, email support@glowencespa.com within 7 days of your purchase and we refund the full amount. You do not have to give a reason. There is no subscription, so there is nothing to cancel later.

1. The 7-day money-back guarantee

Every purchase, including The Complete Academy, comes with a 7-day guarantee. Within 7 calendar days of the payment, ask for a refund for any reason, or none, and we refund 100% of what you paid.

2. Your right of regret in Brazil

Article 49 of the Brazilian Consumer Protection Code gives consumers who buy online seven days to withdraw from the purchase. Our 7-day guarantee covers that period in full: the refund is total and made without delay.

3. Customers in the European Union and the United Kingdom

Consumers in the EU and the UK normally have 14 days to withdraw from an online purchase. For digital content that is supplied immediately, that right ends once supply begins, provided the consumer asked for immediate supply and acknowledged the loss of the right.

At checkout we ask you to confirm exactly that, because the course is delivered within minutes of payment. Our 7-day money-back guarantee still applies in full. If you prefer to keep the statutory 14-day right, do not tick that box: email us before buying and we will arrange a purchase with delivery after the 14 days.

4. How to ask for a refund

1. Email support@glowencespa.com from the address you used to buy, or use the contact form and choose "Refund request".
2. Include the order reference from your confirmation email or receipt if you have it. If not, we will find the order for you.
3. That is all. No forms to post, no calls and no questions.

We confirm your request within two working days and process the refund through Stripe to the card you paid with. Depending on your bank, the money appears in your account within 5 to 10 working days. We cannot refund to a different card or by another method. When a refund is made, access to the refunded course ends.

5. After 7 days

After the guarantee period, purchases are final, except in the cases below or where the law of your country gives you more rights, in which case the law prevails.

6. Faulty or not as described

If a file does not open, is incomplete, or the course clearly differs from its description, tell us and we will fix it. If we cannot fix it within a reasonable time, you are entitled to a full refund at any time, under articles 18 and 20 of the Brazilian Consumer Protection Code and the equivalent rules in other countries.

7. Payment or delivery problems

• Charged twice: we refund the duplicate payment immediately.
• Paid but received nothing: see delivery and access. If we cannot deliver, we refund you in full.
• A charge you do not recognise: look for GLOWENCESPA and write to us straight away. If you did not make the purchase, we refund it.

8. Please contact us before a chargeback

A bank dispute takes weeks and blocks your access while it is investigated. An email to us is usually solved the same day, and we never refuse a valid refund request.

9. Abuse

If the same person repeatedly buys and refunds the same course, or shares the access link before asking for a refund, we may refuse further purchases. This never affects the statutory rights described above.

Contact

Lucas Henrique de Melo Machado, Av. Luiz Rodrigues Mendes, 729, Pq. R. V. Verde, 14806-860 Araraquara - SP, Brazil
support@glowencespa.com · +55 16 98179-5880